Terms & Condition
We take your privacy seriously and only basic information is required by us for processing the signup process. We do not ask or store your credit card information. We do not share member’s details with anyone, nor we run ads or other commercial activities apart from our said business from our domains.
Yes, we do send out periodic emails to members to update them on releases, new versions and policy changes.
INFORMATION COLLECTION AND USE
Except as described below, Joomla Love will only disclose your personally identifiable information to third parties if acting under a good faith belief that such action is necessary (1) to conform to legal requirements; (2) to protect and defend the rights or property of Joomla Love; (3) to enforce the Joomla Love Terms of Service; or (4) in the event of a merger, acquisition or sale of all or substantially all Joomla Love assets relating to the business in connection with which the information was collected. Joomla Love collects personally identifiable information that can be divided into the following categories:
Credit Card Information: If you use a credit card to purchase products via this Site, your name as it appears on the credit card, the credit card number, expiration date and billing address will be encrypted as it passes over the Internet. Joomla Love does not record or keep your credit card information for online credit-card transactions; rather such information is simply passed through to our contracted payment processing vendor. Joomla Love may access such information through the payment processing company, but does not do so except to process refunds or adjustments and to the extent necessary in the event of nonpayment or disputed payments, or as may be necessary for Joomla Love compliance, Joomla Love discretion, with applicable law.
Partner Application: If you request participation in the partner program online, we will ask you for information necessary to complete the transaction such as company name, email address, and company profile.
Log Files: We do keep track of the domains from which you access our Site and Services on the World Wide Web, and may log IP addresses or other identifiers for statistical purposes. We do this to gather broad demographic information for aggregate use to identify and analyze trends and the results ofour marketing efforts, to help diagnose problems with our servers and to administer the Site and Services, and analyze users' movements. We may periodically share aggregate demographic information with our business partners. IP addresses and other identifiers are not linked to personally identifiable information.
Links: This Site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Site.
Newsletter: If you wish to subscribe to our newsletter, we ask for contact information such as name and email address.
SECURITY OF YOUR INFORMATION
CORRECTING/UPDATING/DELETING PERSONAL INFORMATION
To change your information, request that your information be changed or delete your account, please open leave us a message here.
We will only refund the money of your purchase if :
You found any bugs in our extensions and we could not solve it in max 7 days. To report the bug please open a support ticket.
Refunds may only be issued within 7 days of the purchase date. After 7 days no refunds can be processed. To submit a refund request, please get in touch.
We have the right to refuse refund request if:
You can download extension as soon as you made payment. If you download extension file from our system you cannot contact us and said "I purchased the extension but I didn't get it, so I want refund", we don't accept that.
You have the responsibility to read the product description before purchasing it. If there are any things/features un-clear to you, feel free to drop us an email ask about it. Once you decided to purchase the extension, you agree to use the features provide in the extension. You cannot contact us and said "The extension doesn't meet my requirement, I need refund" , we will refuse the refund request in this case, of course!
You experience script conflicts with other 3rd party software connected or installed on your Joomla website. RE: Templates, Components, Modules, and Plugins
With each purchase (license), we only provide support for one live site. If you want to get support for your second site, you will need to purchase a new license.
We usually provide support for customers in around 48 hours (It might take longer in the weekend because we don't work much at the weekend, we need some rest , of course :)) . If you don't receive our response around the time (maybe I forgot to reply your ticket because I am receiving many tickets per day and I might forgot to reply one), please try to drop us one more ticket.
Please note that we don't have responsibility to modify our extension to meet your own need. When you need an extra feature which is not available in the extension, you can post it on feature wishlist. If we think that the feature is usefull, we will add it to future releases of the extension. If you need it right away, you can consider hiring us to ask the feature for you.
IF YOU OPT TO RECEIVE COMMUNICATIONS, HOW WE WILL CONTACT YOU?
You agree to let us send personal one-to-one communications to you. Examples of this may include sending you mail address verification messages, and replying to queries sent from your mail address.
Joomla Love Simple Mailing List Policies:
We hate spam. Unless you authorize it or we're compelled by law, we won't share your mail address with anyone else, ever.
We value your information. We'll keep it as secure as we can.
We will send mail at reasonable intervals, which is at most a few times a month and definitely not once a day.
We'll do our best to meet all applicable privacy, spam, and other relevant rules and regulations. If you think we've failed to do that, please contact us so we can investigate and correct as required.